FMP's Approach to Quality Management

FMP is committed to delivering excellent client service and quality management is a critical element of this commitment. Our approach is to integrate quality into every phase of our consulting projects. FMP’s approach to quality management on the Seaport-e-e contract will revolve around four strategies:

Create the Right Project Team: FMP places great emphasis on placing the right mix of consultants with the right skills and experience on every project. Superior project results can only be achieved when the skills of the project team are properly aligned with the requirements of the task. For each Seaport-e project, the FMP Team will analyze all project requirements and identify the critical competencies required to execute the task.

Develop an Effective Approach: FMP designs quality into its consulting engagements by building a comprehensive Management Plan that addresses all key success factors, manages risk, and leverages lessons learned gleaned from hundreds of successful FMP consulting projects in the Federal market.

Review Status and Deliverables: The FMP Team will conduct a series of interim project reviews (IPRs) for all tasks performed in a project. These IPRs will involve the Project Manager, key team leads, and other applicable staff providing and efficient forum for assessing progress against the established Management Plan. Our project leadership as well as our board of senior advisors will also review final deliverables prior to submission to ensure completeness, clarity, and technical excellence.

Solicit Client Feedback: As a final step in our quality management process, the FMP Team will institute regular mechanisms for obtaining client feedback on our performance under Seaport-e efforts. Our Project Manager will maintain continual communication with the project staff and our project managers will meet at least monthly with agency customers to review progress status and solicit feedback.